FAQ
When and how can I order?
You can order via our website any time of the day, 7 days a week. We confirm all orders by email within 24 hours. If after 24 hours, you did not receive an email confirmation, please check your spam box. Our email might end up there, as some email boxes are more sensitive than others. General business hours are Monday to Friday 9am – 5pm (EDT local time). Emails are often checked outside business hours and responded to promptly. Feel free to contact us about any questions you may have. Your order will be shipped from Toronto, Canada by Canada Post services within the next 48 hours of your order placement. We will let you know by email once your purchase is on its way.
Payment
All our online payments are processed securely through Stripe. We accept credit cards (Visa, MasterCard), debit cards.
Currency
All prices are listed in Canadian dollars.
Taxes
Taxes
We’re based in Ontario. As such, your order (items and shipping) is subject to applicable GST/HST based on the delivery address as follows:
- 5% GST only for Alberta, British Columbia, Saskatchewan, Manitoba, Quebec, Yukon, Nunavut and Northwest Territories
- 13% HST for Ontario, New Brunswick and Newfoundland & Labrador
- 14% HST for Prince Edward Island
- 15% HST for Nova Scotia
USA: THERE ARE NO SALES TAXES FOR USA ORDERS!
Shipping Policy
Shipping to Canada & USA
The shipping cost will be clearly listed at checkout and on your final invoice before your order is placed. During checkout, you will be able to select the kind of shipping services you want, standard shipping or express shipping. We use Canada Post services and we always offer you the best shipping rates possible. Orders shipping to Canada using standard shipping usually take 2-5 business days to arrive on your doorstep. Orders shipping to the United States with standard shipping usually take 4-10 business days to arrive on your doorstep.
Express shipping: If ever you need your item faster, you can choose express services during checkout. Express services provide shipping within 2 business days mostly everywhere within Canada and 2-4 days within the United States. Please keep in mind we have 48h to ship your order. In most cases, we will ship it within 24h. Feel free to contact us about any questions you may have prior to placing your order.
Custom fees for USA orders
While they are not frequent, please note that additional duties and taxes assessed by customs are the responsibility of the customer.
-15% Coupon Code
By subscribing to our newsletter, you will receive a -15% coupon code. To get this code, you need to enter your email address in our opt-in form, over here. After you have done that, you will need to check your email box and confirm your subscription. If after a few minutes, you did not receive an email, please check your spam box. Our email might end up there, as some email boxes are more sensitive than others. Once you confirm your subscription, you will receive the coupon code immediately by email. Then, you will be able to enter this coupon code in our checkout form and enjoy your discount immediately. *Only 1 coupon code per postal address. Please note that this coupon is not applicable on items already on sale or original art.
If ever you do not immediately receive your newsletter subscription confirmation by email, please check your junk box as some inboxes are more sensitive than others, unfortunately our email may have ended up in your junk box. If you still can’t find your coupon code, please contact us.
FREE gift-wrapping!
We offer FREE gift-wrapping! Just check the box “Gift wrap this item for free” and we’ll make sure to wrap up your gift beautifully! You want to add a special note on your gift? No prob! Just specify it during checkout and we’ll make sure to add it. We love to make people smile! We are always open for special requests! If ever you have one, just email us and let us know! We will do our best to please you!
Returns & Refunds
Return Policy
If you’re not happy, we’re not happy! We aim to please, so if you’re not completely pleased with your order, we’ll do whatever we can to make it better! If you would like to return your purchase, please contact us by email within 5 days of receiving your order. Please return undamaged merchandise to us within 14 days for a full refund. Send your purchase back, securely packed to: Moroccan Way Ltd, 84 Redwater dr, Etobicoke, On M9W 1Z8. Canada
- Returns must be made within 14 days.
- Your purchased items must be in original condition and show no signs of use.
- Shipping costs for returning the item are the responsibility of the customer.
After we receive your returned item, you will receive a complete refund through Stripe. We will email you when we process your return!
Rug Return Policy
- Your rug must be in its original condition and show no signs of use.
- If you wish to return your rug, please get in touch via email within 5 days of receiving it.
- Please return undamaged rug to us within 14 days for a full refund.
- Shipping costs for returning the item are the responsibility of the customer.
Damaged goods
Please note that we take great care in packaging and items rarely arrive damaged. But if any of your items do arrive damaged, please contact us within 14 days of receiving your order and we will either refund your purchase price or send you replacement items for free.
Emails (Contact Us)
You can contact us using this contact form or write to us directly using this email address: info@moroccanway.ca. We really do our best to reply to each and every email promptly. If after 24 hours, you have not received a reply, please check your spam box. Our email might end up there, as some email boxes are more sensitive than others.
We are happy to offer customer services in three languages English, French and Arabic. Say Hello or Bonjour or Marhaba!